Shipping & returns.

Last updated September 11, 2026

Where we ship

We currently ship to addresses in the United States. Available shipping options and charges are shown at checkout before you place your order. We do not currently offer international shipping.

Shipping rates

Standard US shipping is $7.99 per order. Shipping is free when the merchandise subtotal is $50 or more after discounts, excluding shipping and any applicable tax. The same threshold applies separately to each subscription shipment.

Dispatch & delivery

We dispatch orders within 2–5 business days after payment is confirmed, unless a different dispatch window is clearly stated for your order. Business days are Monday through Friday, excluding public holidays. This is preparation time; carrier transit time is additional and varies by destination and service.

We will send a shipping confirmation when your order is dispatched, with tracking information when available. If we cannot dispatch within the stated window, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund of the unshipped items and associated shipping charges.

Address changes & cancellations

Check your delivery address before placing an order. If you need to change an address or cancel an order, email hi@fabledlot.com as soon as possible. We will do our best to help before the order is prepared for dispatch; changes may not be possible once it is on its way.

If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you to arrange the next step and explain any additional shipping cost before resending it. If we made the error, we will cover the cost of correcting it.

Coffee returns

Coffee is a food product, so we do not accept returns or exchanges for a change of mind or taste preference, whether a bag is opened or unopened. This does not affect our responsibility for damaged, incorrect, defective, or otherwise nonconforming goods, or any rights you have under applicable law.

Damaged, incorrect, or quality-issue orders

If something is wrong with your coffee or delivery, please email hi@fabledlot.com within 14 days of delivery so we can help promptly. Include your order number and a description of the issue; photos of the coffee, packaging, or shipping label can help where available. The 14-day request does not limit any rights available under applicable law.

We will review the issue with you and arrange an appropriate replacement or refund. Please do not send coffee back without contacting us first. If we need an item returned because it was damaged, defective, or sent in error, we will arrange and cover the return shipping.

Delayed or missing parcels

If tracking has stopped updating or says delivered but you cannot find the parcel, check the delivery location and contact us. We will help investigate with the carrier and work with you on an appropriate resolution. A carrier scan alone does not remove any rights you have under applicable law.

Refunds

Approved refunds are issued to the original payment method. We will confirm when a refund has been issued; your bank or payment provider controls when it appears in your account. Where an order is cancelled before dispatch or a full refund is due because of our error, the refund includes the applicable original shipping charge. No restocking fee applies to an approved coffee refund.

Subscription orders

Cancelling a subscription stops future renewals. It does not automatically cancel an order that has already been charged or prepared. Contact us promptly about that order, and see our Subscription Policy for billing and cancellation details.